Covid lockdown: BPM firms see sluggish quarter, to defer promotions and hikes

Analysts said other BPM companies are also taking cost-cutting measures, such as delayed increments and promotions, as they increasingly look to maintain existing contracts with clients. Although WNS reported strong growth in the previous financial year, Murugesh said clients across industry sectors have been impacted and the company was witnessing at least “six months’ pause” in business growth.

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