Automation impact: Tech Mahindra to reduce BPO staff by 5,000 in FY21 even as revenues grow robustly

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It can be noted that the business process outsourcing (BPO) vertical, which has its genesis in the 'call centres' business of the past, is one of the biggest employment generators in the technology space, where Indian executives handle a slew of processes for overseas clients often across time zones.

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